Account Supervisor: New York

Mission Statement

You are the face of the agency for your clients. You identify key client issues and drive solutions by sharing knowledge and ideas to inspire and champion creative client strategies. You serve as business liaison between space150 and key accounts. You ensure appropriate resource management of your account team. You develop and maintain a strong account team that is encouraged to think proactively, communicates effectively with other space150 members, increases client relation skills and utilizes appropriate reporting tools. You are a strategic leader for the client. You are immersed in your clients business and are always seeking opportunities to move them forward by properly utilizing the expertise of the entire agency.

Accountabilities

  • • Fosters effective internal relations through appropriate utilization of internal resources, demonstrating company values and providing developmental opportunities
  • • Ensures that strategy and creativity are aligned and optimized for each project
  • • Develops and maintains relationships with clients to improve services and deliver solutions that are best targeted to achieve client objectives
  • • Provides guidance and direction to resolve any client or internal team conflicts
  • • Initiates, prepares and reviews project proposals and estimates for client presentation
  • • Ensures that space150 is using best practices for industry to deliver top notch client experiences
  • • Identifies and seizes opportunities to expand client relationships by networking in order to develop business; provide guidance to account team on how to identify and communicate opportunities
  • • Accurately represents space150’s range of services to the client; ensures that account team is kept up to date on offerings and makes recommendations for presentation style
  • • Develops and/or delegates client opportunity plans which include the creative brief, timelines, and scope of work
  • • Manages client expectations throughout each project, clearly communicating status and next steps; demonstrates best practices and provide learning opportunities to account team
  • • Tracks budgets for costs to date and manages in a proactive manner; sets and communicates best practices to account team for consistency in reporting
  • • Reviews all creative and makes sure it is consistent with creative brief objectives and space150 strategy
  • • Assesses project scope and provides direction to account team to work closely with client to outline project scope, timing and budget
  • • Establishes and/or assesses project timelines and makes recommendations for communicating to client and obtains approvals accordingly
  • • Anticipates and assists in client approval process to ensure client approvals according to schedule
  • • Seeks out and engages other space150 resources to strengthen internal relations
  • • Ensures that appropriate invoicing and reports are being utilized
  • • Conducts monthly billing review meetings and provides direction to team as needed

Background

  • • Four year degree with emphasis on communications, marketing or related field preferred
  • • 5+ years of of related work experience in marketing, marketing communications, or related field
  • • Digital/Interactive Marketing experience preferred
  • • Strong interpersonal skills
  • • Strong verbal and listening skills
  • • Strong writing skills
  • • Strong presentation skills
  • • Ability to think strategically to solve business problems
  • • Ability to interface with senior level clients
  • • Ability to quickly understand individual clients’ business
  • • Willingness to travel

Soft Skills

  • • Provide leadership and develop a team approach to solving problems and communicate the solutions
  • • Decisive, data based, decision making style with the ability to resolve conflict while advancing business agenda
  • • Able to quickly develop relationship of mutual respect and trust with the management, and internal and external partners
  • • Ability to understand interrelated business issues and to think strategically
  • • Value oriented individual with a high degree of integrity
  • • Ability to interface effectively with all levels of internal employees and external contracts
  • • Ability to react positively to high pressure situations
  • • Portrays an enthusiastic attitude toward all internal and external clients
  • • Must be a self-starter and a results/goal oriented
  • • Must be able to take calculated risks
  • • Must be an authoritative, innovative decision maker

Apply BE BOLD. JOIN US AS WE GREET A CHANGING TOMORROW

Want a position at space150? Send us an email at careers@space150.com